Privacy Policy

1. Introduction

InsiderOracle ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our financial data platform and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you create an account or use our Service:

• Account Information: Email address, first name, last name
• Authentication Data: Managed securely through Clerk authentication services
• Payment Information: Processed securely through Stripe (we store only your Stripe customer ID and subscription ID, not your actual payment details)

2.2 Usage Information

We automatically collect certain information about your device and how you interact with our Service:

• Log Data: IP address, browser type, operating system, pages visited, time spent on pages
• Usage Analytics: Feature usage, AI chat interactions, search queries, data exports
• Performance Data: Application performance metrics collected through Vercel Analytics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: PostHog analytics to understand usage patterns and improve our Service
• Performance Cookies: Vercel Speed Insights for monitoring application performance

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Deliver, maintain, and improve our financial data platform
• Account Management: Create and manage your account, process subscriptions
• AI Features: Power our AI chat assistant, analyze queries, track usage limits
• Payment Processing: Process subscription payments and manage billing
• Communications: Send service-related notifications, updates, and support responses
• Analytics: Analyze usage patterns to improve features and user experience
• Security: Detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: Comply with legal obligations and enforce our terms

4. Third-Party Services

We use the following third-party services that may collect and process your information:

4.1 Authentication

• Clerk: Provides authentication and user management services. See Clerk's Privacy Policy

4.2 Payment Processing

• Stripe: Processes all subscription payments securely. We do not store your credit card information. See Stripe's Privacy Policy

4.3 Analytics

• PostHog: Provides product analytics and user behavior tracking. See PostHog's Privacy Policy
• Vercel Analytics: Monitors application performance and provides insights. See Vercel's Privacy Policy

4.4 AI Services

• OpenAI: Powers our AI chat assistant. Your chat messages are sent to OpenAI for processing. See OpenAI's Privacy Policy

4.5 Hosting and Infrastructure

• Vercel: Hosts our application
• Supabase: Provides database infrastructure for storing your data securely

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required by law to retain certain information or where information has been anonymized and aggregated.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS
• Encryption of sensitive data at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Rate limiting to prevent abuse

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances

7.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

7.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at admin@insideroracle.com. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, including through the use of standard contractual clauses approved by the European Commission.

9. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: admin@insideroracle.com

12. Cookie Policy

Our Service uses cookies and similar tracking technologies. You can control cookies through your browser settings. However, if you disable cookies, some features of our Service may not function properly.

For more information about the cookies we use and how to manage them, please refer to the "Cookies and Tracking Technologies" section above.